Shipping policy

Shipping Policy

At MotionZen™, we are proud to offer FREE Worldwide Shipping and provide our customers with great value and reliable service.

We ship from our fulfillment centers located in Europe, the United States, and Asia using trusted carriers such as FedEx, USPS, DHL, and DPD.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.

Estimated Shipping Times

Delivery times vary depending on your location:

United States: 7–14 Business Days
Canada: 7–14 Business Days
Europe: 7–14 Business Days
Australia & New Zealand: 12–14 Business Days
Central & South America: 8–14 Business Days
Asia: 8–12 Business Days
Africa: 20–30 Business Days
Rest of the World: 25–45 Business Days

Please note that shipping times are estimates and do not include customs processing or unexpected carrier delays.

Tracking Information

Once your order has been shipped, a tracking number will be sent to your email address.

Please allow 1–5 business days for tracking information to become available in the carrier's system.

If your tracking information has not updated after 5 business days, please contact us at:

📧 (EMAIL)

Multiple Shipments

For logistical reasons, items from the same order may occasionally be shipped separately. If this occurs, you will receive separate tracking information for each package.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, taxes, or other charges imposed by your local government.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Incorrect Shipping Address

Customers are responsible for ensuring that their shipping and billing information is accurate at checkout.

MotionZen™ is not responsible for packages delivered to an incorrect address provided by the customer.

Lost or Missing Packages

If your package is confirmed lost due to an error on our side or by the carrier, we will gladly replace your order at no additional cost.

If tracking indicates that a package has been delivered but you have not received it, please contact the carrier directly and then reach out to our support team for assistance.

Contact Us

If you have any questions regarding shipping, delivery, or tracking, please contact our support team: